Privacy Policy
At Hakea Projects ("we", "us", "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with our website, enquiry forms or advertising platforms such as Google, Facebook and Instagram. We are committed to handling your information with transparency, security and respect for your rights, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Introduction
Hakea Projects is a professional landscaping and gardening company servicing Melbourne. Our services include garden clean-ups, landscaping facelifts, turf installation, planting refreshes, paving, garden maintenance and plant health care. In delivering these services we may collect personal information from customers, potential clients and website visitors. This policy explains how we manage and protect that information responsibly.
2. Information we collect
Personal details
- Full name
- Email address
- Phone number
- Property address or suburb
- Preferred contact method
Project information
- The type of landscaping or gardening service you require
- Property size or garden condition
- Preferred project timeline
- Notes, images or other information submitted through our enquiry forms
Technical & usage data
- IP address
- Device type and browser
- Pages visited on our website
- Referral source (e.g. Google Search or a Facebook ad)
Meta lead ad submissions
When you submit a lead form through Facebook or Instagram, we collect the pre-filled and user-provided information — such as your name, contact details and project requirements — so we can respond to your enquiry efficiently.
3. How we use your information
- Respond to landscaping or garden service enquiries
- Provide project consultations and quotes
- Schedule site visits or service appointments
- Provide design recommendations or maintenance advice
- Improve our website, services and customer communication
- Comply with Australian privacy and consumer laws
We do not sell or rent your personal information to any third party.
4. Legal basis for processing
- Consent — when you voluntarily submit your details
- Contract — to provide the landscaping services you request
- Legitimate interest — to improve our service and communication
- Legal obligation — to comply with Australian regulations
5. Data sharing & disclosure
Your information may be shared only with:
- Authorised Hakea Projects staff handling enquiries or services
- Trusted third-party tools such as CRM systems or analytics platforms
- Advertising and website service providers assisting our operations
We do not share your information with unrelated third parties for external marketing.
6. Data security
- Secure HTTPS website encryption
- SSL-protected enquiry forms
- Password-protected internal systems
- Restricted access for authorised personnel only
If a data breach occurs, we will notify affected individuals and the relevant authorities as required by the Privacy Act 1988 (Cth).
7. Your rights & choices
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where permitted
- Withdraw consent for communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
8. Cookies & tracking technologies
We use cookies and tools such as Google Analytics and the Meta Pixel to understand website activity, improve your experience and measure advertising performance. Cookies do not collect personally identifying information on their own, and you can disable them through your browser settings at any time.
9. Third-party services
When you interact with our services through external platforms, please also review their privacy policies:
10. Children's privacy
We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, and if we make significant changes we will take reasonable steps to notify you.
12. Contact us
For questions, feedback or privacy-related requests — including access to or correction of your information — please contact us:
- Email: admin@hakeaprojects.com.au
- Phone: 0409 805 932
- Website: https://hakeaprojects.com.au